We ship across the contiguous United States. Every quote states the delivery method, cost and estimated lead time before you pay; lead times are our makers’ real lead times plus a buffer.
Delivery methods
- Insured parcel, signature required: jewellery, leather goods, smaller décor.
- UPS/FedEx ground: boxed furniture, rugs, e-mobility (battery shipping rules apply).
- LTL freight, curbside: sofas, saunas, large outdoor and gym items. The carrier texts or emails you to book a window.
- Liftgate / white-glove (on request): room-of-choice delivery, unpacking and packaging removal.
- Express from our Pakistan workshops, duties prepaid: handmade rugs, leather and crafts. No customs fees on arrival.
- Made-to-order / sea freight: longer lead times, stated in your quote.
Freight deliveries
- Reply to the carrier to book your delivery window.
- Have two adults present; curbside means unloading at the curb or driveway.
- Inspect before signing and count the boxes.
- If anything is damaged or missing, write “DAMAGED – details” on the receipt, take photos and message us the same day.
- Keep all packaging for 7 days.
High-value orders are shipped insured. If an order will be later than quoted, we will tell you in writing and you may cancel for a full refund.
Email: cs@vaeny.com · Instagram DM (@vaeny.store) · WhatsApp (text messages only). We do not take phone calls; every reply is in writing so you have a clear record.
Business correspondence address: Vaeny, Suite 2, 7088 N West Ave, Fresno, CA 93711, USA. This is our business correspondence address. Do not send returns here; approved returns go directly to the supplier address we provide in writing with your return authorization.